Frequently Asked Questions
Everything you need to know about shopping with So Sandy Manufacturing and Trading.
What is the standard shipping timeframe for orders?
We typically process and dispatch orders within 2-3 business days. Domestic shipping usually takes 5-7 business days depending on your location.
What is your return and exchange policy?
Items can be returned or exchanged within 30 days of receipt, provided they are in their original packaging and unused condition. Please contact our support team to initiate a return.
Do you offer bulk or wholesale pricing?
Yes, as a manufacturing and trading entity, we offer competitive pricing for bulk orders. Please reach out via our contact form for a custom quote.
How can I track my order status?
Once your order has been shipped, you will receive an email notification containing a unique tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for larger wholesale transactions.
Are your products manufactured in-house?
So Sandy Manufacturing and Trading produces a significant portion of our catalog in-house to ensure strict quality control, while also trading select high-quality goods from trusted partners.