Returns & Exchanges

At So Sandy Manufacturing and Trading, we stand by the quality of our products and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help facilitate a smooth exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Our Facility

  Affix the provided shipping label or use a tracked courier service to send the package back to the So Sandy Manufacturing and Trading warehouse.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.